FAQ
How can I contact Modern Nursery?
Contact us via live chat or by phone at 877-663-2224 during business hours, or email service@modernnursery.com. We are glad to lend a hand.
Where are you located?
We are headquartered in the Northeast United States and have multiple warehouses across the country.
Why didn't I get an email for my discount?
Occasionally our emails end up in junk mail, spam or your promotions folder. Please add service@modernnursery.com to your safe senders list.
What kind of discounts do you offer?
Besides our 10% email signup discount, we offer a military discount and designer accounts for qualified professionals. We do not offer wholesale accounts.
I'm a DaVinci purchaser and I have an issue with my DaVinci order's ship date / shipping fee / return policy
DaVinci products ship directly from DaVinci. Delays, shipping fees, and return eligibility vary depending on the order. Replacement parts or units are provided for damaged products.
What if I need more help?
Please call 877-663-2224 between 9am and 5pm Eastern time and we'll be happy to assist you.
Why won't my promo code work?
Certain brands and already discounted items are excluded from promotions. Please review our sale exclusions.
How do I cancel an order?
Contact us immediately. Orders can only be canceled before shipment. Custom orders cannot be canceled once submitted.
Can I make changes to my order before it ships?
Changes to address, style, or additional items are possible as long as the order has not shipped. Custom orders cannot be changed.
Can I exchange my item after I receive it?
Exchanges are limited. Contact customer service before opening or unboxing products, as shipping charges may apply.
Do you ship Internationally?
International shipping is available for some products. Duties, customs fees, and shipping costs are the customer's responsibility.
When will my order ship?
Estimated shipping dates are listed on each product page. Dates are estimates and are not guaranteed.
How long will my order take?
Ground shipments generally arrive within 1–7 days after shipping, while freight deliveries may take 2–4 weeks.
What is your return policy?
Eligible items may be returned within 14 days for a refund minus shipping costs. Some categories and custom items are non-returnable.
How do I return an item?
Contact customer service for an RMA number and return instructions. Items must be returned in original condition.
My order arrived damaged, what do I do?
Contact us immediately and provide photos of the damage and packaging so replacement parts or a replacement item can be arranged.
What happens if I refuse my package?
Refused packages are subject to round-trip shipping charges and any applicable restocking fees.